Frequently Asked Questions

How do I book my installation ?

You may book a replacement online here, submit your request through our contact us form here or call 804-508-3742

Can I trust the technicians? Are they background checked?

You sure can! Technicians receive both federal and state background checks. With over 80+ 5 star reviews and climbing, our technicians are some of the best in the industry.

How will I know a technician is actually coming ?

Clients receive a reminder notification via text 24 hours before the appointment. Your technician will also contact you before arrival

When I book online, am I charged at the time of booking?

Yes, in order to ensure your reservation is confirmed

Are your online booking rates negotiable?

Rates are calculated by the information you provide on our booking page. We provide some of the most competitive rates in the industry.

Cancellation and Refunds for online booking ?

If you cancel before 48 hours you will receive a full refund to the payment information on file.

If you cancel within 48 hours of your booking, your booking is credited to your account to use whenever you’d like.

If you cancel within 24 hours, it is a non refundable full charge

Proud Partners